Shipping policy

Overview
Thank you for shopping with us! We strive to provide you with the best shipping options and ensure that your order is delivered promptly and safely. Below you will find our shipping policy, including important information about shipping costs, delivery times, and terms.

Shipping Costs
All shipping costs are the responsibility of the recipient. Shipping fees are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout.

Delivery Times
We offer various shipping options to meet your needs. Estimated delivery times are as follows:

Please note that these are estimated delivery times and actual delivery may vary depending on factors such as carrier delays, customs processing, and weather conditions.

Order Processing
Orders are processed within 1-2 business days after payment is received. You will receive a confirmation email with tracking information once your order has been shipped.

International Shipping
We offer international shipping to select countries. International shipping costs and delivery times will vary based on the destination. Please note that international orders may be subject to additional customs duties and taxes, which are the responsibility of the recipient.

Shipping Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a valid street address for delivery.

Lost or Damaged Packages
We are not responsible for packages lost or damaged during transit. However, we will assist in filing a claim with the carrier if necessary. If you receive a damaged package, please contact us within 48 hours of receipt to report the issue.

Contact Us
If you have any questions or need assistance with your order, please contact our customer service team at support@zeliagroup.com. We are here to help!